Our Promise & Clinic Policies
At Alameda Veterinary Clinic, our mission is to provide compassionate, high-quality care for every patient while maintaining a smooth and efficient experience for our clients. To help us achieve this, we ask that all clients review and follow our simple practice policies below.
Appointment Policy
Our clinic operates primarily by scheduled appointments to ensure that every pet receives the dedicated time and attention they deserve while reducing wait times.
We recommend scheduling your pet’s visit in advance by calling our clinic or booking conveniently through our online appointment system. After your visit, you’re welcome to schedule your pet’s next appointment during checkout.
If you’re unable to make your scheduled appointment, please notify us as soon as possible. Early notice allows us to assist other pets in need of care.
Patient Arrival Policy
To ensure safety and comfort for all pets and clients, we ask that you follow these simple guidelines when visiting our clinic:
- All dogs must be kept on a non-retractable or locked leash.
- All cats should remain in secure carriers at all times.
- If your pet has shown aggression or biting behavior, please use a muzzle for everyone’s safety.
- If your pet may have a contagious condition, please call us before your visit so we can make proper arrangements to protect other pets and clients.
Payment Policy
Payment in full is required at the time services are rendered. This allows us to continue offering the highest quality veterinary care, advanced technology, and a skilled team dedicated to your pet’s health.
We accept the following forms of payment:
- Cash
- Debit Cards
- Visa
- MasterCard
- Discover
- American Express
- Apple Pay
If you’d like an estimate before your appointment, please contact our front desk—our team will be happy to provide one and answer any questions you may have.
Drop-off Policy
For established clients, we offer a convenient drop-off option. Please call in advance to arrange drop-off times and discuss the check-out process. Once your pet has been examined, a member of our team will contact you to review findings and any recommended treatments.
To ensure safety, all pets must be current on vaccinations before drop-off. If you’re unsure about your pet’s vaccine status, our front desk team can review your records and confirm before your visit.
Rabies Vaccination Policy
At Alameda Veterinary Clinic, the health and safety of our patients, clients, staff, and community are our highest priorities. In accordance with state and local law, all dogs and cats are required to maintain a current rabies vaccination unless a licensed veterinarian has provided a documented medical exemption.
The rabies vaccination is medically beneficial and essential for protecting both pets and public health. Rabies is a fatal disease that poses serious risks to animals and humans, and vaccination remains the most effective form of prevention.
Clients who decline or refuse rabies vaccination for their pet without an approved doctor-issued medical exemption may be subject to limitations or refusal of future veterinary services at our discretion. This policy is intended to maintain a safe environment for all patients and staff and to ensure compliance with applicable legal requirements.
Medical exemptions will only be considered when deemed medically necessary by a veterinarian and must be documented in the patient’s medical record.
By continuing care with Alameda Veterinary Clinic, clients acknowledge and agree to comply with this policy.
